FAQ's

How long can I expect delivery to take?

 

For UK delivery, we like to give approximately 5-7 working days for pieces to arrive unless stated otherwise on the product page. For worldwide please allow 7-10 working days. Should you need an outfit sooner than this, please drop us an email to enquire about express shipping and we will do our best to meet your deadline.  

 

Can I customise my piece?

 

Sure, selected pieces are available for customisation. Please drop us an email detailing the piece you are interested in and we will let you know if this is something we can do. 

 

Am I able to place an order for a piece that is out of stock?

If you are interested in a piece that is currently out of stock, please send us an email to hello@styledbyserena.co.uk and we will let you know if this is something we can recreate. 

 

Do you offer returns/exchanges?

 

Absolutely! We understand that sometimes you may want to try on a piece first with the option of returning or exchanging it. Please refer to our returns and exchange policy for more details.